terms and conditions

Dear user, please carefully consider the following items in order to make the best use of Sinizkala services and applications.

By accessing the Sinizkala website when using personal profiles, promotions, Sinizkala video media videos and other services provided by Sinizkala means that you are aware of and accept the terms and conditions as well as how you use the Sinizkala services. . Note that registering an order at any time means full acceptance of all terms and conditions of Sinizkala by the user.

It should be noted that the terms and conditions set forth are an alternative to all previous agreements.

General rules

Note that all the principles and procedures of Sinizkala are in accordance with the laws of the Islamic Republic of Iran, the law of electronic commerce and the law of consumer protection, and consequently the user is obliged to comply with the laws related to the user. If there are any changes in the rules, procedures and services of Sinizkala in the future, they will be published and updated on this page, and you agree that your continued use of the site constitutes your acceptance of any such changes.

Definition of customer or user

A customer or user is a person who, with the user information he / she has entered in the registration form, registers an order or any use of Sinizkala services.

Also, since Sinizkala is an online retail website, under e-commerce law, a customer or consumer is any person who purchases goods or services for a purpose other than business or professional occupation.

Definition of seller and terms of sellers’ goods

The products offered on the website are either purchased and offered by Sinizkala from reputable companies and official and legal importers, or some sellers cooperate with Sinizkala and sell their products online through this online store. The sellers’ goods are the second group, and the seller is a natural or legal person who sells his product on the Sinizkala website. The sellers’ credit is also checked by Sinizkala and the required documents are obtained from them.

Responsibilities related to quality, price, content, conditions as well as after-sales service of the product are the responsibility of the sellers.

The invoice of the goods offered on the site will be sent by the seller at the request of the buyer.

Buyers have the opportunity to submit a request to send an invoice up to 2 days after the order is registered and finalized.

Orders that have at least one product from the sellers and are finalized by 4 pm every working day, will be sent at least 1 working day later (according to the delivery time announced on the site).

1 working day Delivery time for sellers ‘goods, which means that in case of purchase of sellers’ goods, the start of order processing is maximum 1 day after the time of ordering in Sinizkala.

1 working day means the time of preparation and delivery of goods to Sinizkala warehouse by the seller, which may change depending on the type of goods.

In special circumstances such as amazing sales, there is a possibility that the order related to the sellers’ products will be canceled for reasons such as running out of stock, and Sinizkala is allowed to stop taking new orders, actions and sales without prior notice.

If a discount is offered, if a purchase is given to Syntkala at a discount, the purchase from the sellers’ goods will not be counted and these goods will not be eligible for these discounts.

How to return from the sale of the seller’s goods is in accordance with the procedure of Sinizkala, with the difference that the seller is responsible for any non-pressure to use it.

After-sales service Sinizkala will not be separated only if the customer requests the seller to return the goods, provided that he buys the orange barcode label on which the goods are installed.

Electronic Communications

When you use the services of Sinizkala, place an online order or purchase or email Sinizkala, these communications are made electronically and if you request If you follow all the principles and procedures, you agree that Sinizkala will respond to your request electronically (via e-mail, SMS service and other electronic services).

Also, the e-mail and telephone addresses that the customer registers in his profile are the only official and approved e-mail and telephone addresses of the customer, and all correspondence and responses of the company are done through them.

Sinizkala may send emails or text messages to members of the Website to inform them of events, special services or promotions. If users do not wish to receive such emails and text messages, they can unsubscribe from receiving the Sinizkala newsletter in their profile.

Note that 50001000800541 is the only number through which Sinizkala sends SMS to its users and customers. These numbers are also the SMS sending system that informs the users about the status of order processing or events, services and special services of Sinizkala, and it is clear that it is not possible to receive your messages through it.

Sinizkala may also send survey questions to some of its users or customers via the number 50001000800541.

Therefore, sending any text message under the name of Sinizkala with any other number is a violation and abuse of the name of Sinizkala, and if you receive such a text message, please inform info@www.sinizkala.com for legal action..

Privacy Policy

Sinizkala respects and protects the privacy of individuals who use the Site Services.

Sinizkala is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. In fact, by using the Sinizkala site, you signify your consent to this policy.

All content available through any of Sinizkala’s services, such as text, graphics, logos, button icons, images, video images, downloadable and copyable items, data and all content produced by Sinizkala is part of Sinizkala’s property and The right to use and publish all available and available materials is the exclusive property of Sinizkala and any use without obtaining a written license reserves the right to prosecute Sinizkala. In addition, the scripts, and the names of the services that can be provided through any of the services created by Sinizkala and the registered trademarks are also the exclusive property of Sinizkala and any use for commercial purposes is subject to legal prosecution. Users are allowed to exploit and use the list of products, technical specifications, prices and any use of derivatives of Sinizkala website or any of the services or content, download or copy information for commercial purposes, any use of data Mining, robots, or similar methods, such as data collection and extraction tools, are not expressly reserved for Sinizkala. In case of using any of the services of Sinizkala, users are responsible for maintaining the confidentiality of their account and password, and all activities that take place under the account or password are the responsibility of users. Sinizkala sells products suitable for use by people under the age of 18, and if users are younger than the stated age, they must inform their parents or legal guardians before making a purchase.

The only official reference we have approved to contact you is the official site of this site, www.sinizkala.com. We will not contact you by any means other than sending a letter from the official and approved addresses on the site. Sinizkala website does not have any website with an address other than www.sinizkala.com and also, does not have any blog and ID in internet chat programs such as Yahoo Messenger or MSN Messenger, etc. and will never contact you in these ways. Does not take. Users can only use the addresses listed in the Contact Us section to communicate.

Working day means Saturday to Thursday of each week, with the exception of public holidays in Iran, and all registered orders are processed during working days and the first day after the holidays. Sinizkala allows its customers to place orders 24 hours a day, 7 days a week.

All orders registered on the Sinizkala site are processed by sending the order code via SMS and the pre-invoice via email. Sinizkala always takes utmost care in sending and delivering all registered orders. However, if the stock of products in Sinizkala runs out, even after the customer places an order, Sinizkala reserves the right to cancel that order or refund the order, or the customer can replace the finished product. Arrived to replace another product.

In case of problems in the final processing of the shopping cart, such as running out of stock or customer cancellation, the amount paid will be credited to the customer’s account within 24 to 48 working hours.

Sinizkala is allowed to stop its actions and sales without prior notice to stop new orders, and all registered orders will be processed and sent before the order is stopped. Sinizkala reserves the right to discontinue the sale of all or part of the products for any reason, such as running out of stock, without prior notice.

Also, the address that the buyer registers or selects as the address of the consignee will be included in the invoice, and it is necessary for the invoice applicants to pay enough attention to this point when registering the order in the name of the legal entity, because And order confirmation will not be possible at all.

It is not possible to pay on the spot for orders that are sent by freight or their amount is more than thirty million rials, and it is necessary to settle the amount of such orders by sending card to card or online payment before sending.

Since Sinizkala is an online retail website, ordering a large number of goods is contrary to the buyer’s purpose of consumption, and if such an order is registered, it is necessary to settle the amount before sending.

Delivery of the order in public places such as cafes, Internet cafes, restaurants, hotels and the like is not possible and it is necessary that the delivery address is accurate and can be cited

In case of credit purchase (using discount code or voucher) after the finalization of the basket, it is legally possible to change the shopping cart, and change the invoice amount due to cancellation, deletion or change of goods or number of goods and if If the customer requests any change, the voucher or discount code will be canceled and it is not possible to return the amount.

In connection with the express delivery service of Sinizkala online store, the order will be delivered to the main door of the building (facing the street).

It should be noted that adding goods to the shopping cart does not mean reserving the goods and does not create any rights for customers. Also, before the final registration, any changes, including changes in inventory or price, will be applied to the goods added to the cart. Therefore, customers who have a definite desire and decision to buy, especially about the goods offered under the amazing title, which have a limited number, it is recommended to finalize their order as soon as possible so as not to face inventory or price change of goods. It is worth mentioning that the order will be finalized only when the users receive the shopping cart code (dkc) of their order, and it is obvious that Sinizkala has no responsibility for the goods left in the shopping cart.

Damage during transport

Sinizkala always does its best to ensure that all orders reach its customers all over the country without any damage. Due to the safe and standard packaging of all shipments, delivery to any of the reputable shipping companies of the user’s choice and announcement of the shipment bill of lading (insert in the shopping cart and notification via SMS service) means that the update Any accident during shipment is the responsibility of the shipping company and Sinizkala will only compensate the damage if approved by the shipping company and in order to facilitate follow-up.

Damages caused by transportation must be reported to Sinizkala after-sales service within 24 working hours after delivery of the order, and the damaged goods along with the official meeting minutes of the carrier company and all accessories and invoices to Sinizkala after-sales service. To be sent. See the Return Procedures page for more information.

Pricing policy

The pricing policy at Sinizkala is based on the principles of customer orientation and respect for consumer rights. The prices offered for goods in Sinizkala are retail prices, which are often set by the manufacturer or supplier of the product as approved, and other goods are priced based on model and specifications, as well as similar goods in the market. They become.

With the utmost respect to users and considering the wide range of products, Sinizkala can not announce the final price and inventory of goods before ordering. In very rare cases and in case of market fluctuations or pricing errors, if an order is not deliverable, Sinizkala is obliged to inform the ordering person as soon as possible and cancel the order. It should be noted that if the product includes a price reduction after registering the order, the order will be updated and the new price will be applied. The price of all products includes VAT and the customer does not pay a separate amount for VAT and duties, and the costs of packaging, shipping and shipping insurance depending on the terms of the order in the shopping cart form. May be calculated separately.

Amazing offer incentive plan

Amazing incentive plan in order to create a good shopping experience for users, and daily in this section, a number of products with much more special discounts than special sales are listed, which are only for hours. Some can be ordered. In cases where the stock of goods ends earlier than scheduled due to the welcome of users, the status of the goods will change to non-existent and it will not be possible to place an order. If a product is added to the shopping cart the day before the amazing sale and the product is in the amazing design during processing, an amazing price is applied. Because this plan is only a promotional plan, Sinizkala has no obligation to place a number of orders and, if possible, a number of necessary arrangements will be made. Also, the goods purchased in this plan do not belong to DigiBen. However, sending an order for the amazing section for each product is considered separately and permanently and can not be changed.

Representation

Sinizkala does not have a sales representative or after-sales service anywhere in the country, and all services, financial transactions and services that can be provided are processed through the head office. If you see any such violations, please notify Sinizkala Public Relations for legal action.

At present, Sinizkala in the cities covered by express delivery, only provides order delivery and delivery services through its distribution centers, and to purchase, you only need to refer to the Sinizkala website and register your order.

Force

All terms and conditions stated are applicable under normal circumstances and in the event of any force majeure, Sinizkala has no responsibility.

Sinizkala considers itself obliged to respect the privacy of its users. If you see any violations, please let us know through the mentioned communication channels.